General terms & conditions
Copyrights and Trademarks
All content on the Website (including text, illustrations, images, photos, source codes and trademarks), and their selection and arrangement, belong to us or are displayed on exclusive authorization provided by a third party. It is therefore strictly forbidden to copy, reproduce, publish, repost, or use the aforementioned content in any way without our prior written consent. No license or right of use is conferred on you or can be inferred from your browsing or your transactions on the Website. In addition, all trademarks, registered or not, and all trade names contained on the Website belong to us, or belong to their respective owner who has validly granted us the right and the authorization to use them. Nothing on the Website shall be interpreted to allow, directly or indirectly, the use of a trademark present on the Website without our prior permission.
Hyperlinks to Third Parties
Account and Password
You are responsible for maintaining the confidentiality of your account and the password associated with it. We cannot be held responsible for any unauthorized use of your account and you will be solely and exclusively responsible for all activities taking place in connection with your account. Therefore, you must protect your password and you agree to assume responsibility for transactions made with your account, using your password.
These Terms apply to all orders received by us though the Website or telephone. When placing an order, you agree to be bound by the Website Terms and by the price and description of the items ordered. The transmission of your banking information and the final validation of the order will be proof of the order and of payment of the required amounts for the selected items.
Order Confirmation and Payment
An email will be sent to confirm each order. It is your responsibility to ensure that the billing and the delivery addresses do not contain any error. We cannot at any time be held responsible for typographical errors, delays or errors in delivery, or any damage to your order upon delivery. In the event that such situations occur, you will have the responsibility to provide for all costs pertaining to the return of the items ordered.
You must proceed to the payment of the order with your credit card and you must have the necessary authorizations to use such credit card. We may at any time interrupt an order or a delivery in the event of refusal of authorization of payment by credit card, or for any other reason discretionary. You may be required to provide identification before any shipping of the items.
All prices displayed on the Website are in Canadian dollars and exclude applicable taxes and shipping charges. All orders are payable in Canadian dollars. We reserve the right to change our prices at any time without notice, as well as to discontinue certain items or to modify certain offers. No guarantee is offered regarding the availability of the items displayed on the Website. The articles and descriptions appearing on the Website are informational only. In the event that a typographical or any other error is made in connection with the description or price regarding the items of an order, we reserve the right to refuse or cancel such transaction.
Online orders are processed from Monday to Friday, except on holidays. Moreover, shipping times do not include Saturdays, Sundays, or holidays. Delivery times may vary by carrier and place of delivery, and delivery charges may vary depending of the province of delivery. We do actually ship only in Canada and to the contiguous USA. Fees of 18$ CAD will be charged for a U.S. delivery and this doesn’t include other fees associated with importation including taxes, duties, or customs fees, which are the responsibility of the customer.
It is your responsibility to check the content of your package when you receive it and notify us immediately of any irregularities (such as damaged items). We cannot be held responsible for any damage occurring during delivery.
In Store Pickup
In store pickup can be chosen as a delivery method. You will be asked to provide in store a Photo ID and the credit card number used for the transaction in order to pick up your package.
Return and Exchange Policy
Before returning an item, you must first contact us by email at the following address and indicate your order number in order to receive an authorization from us: [email protected].
Our return policy is based on exchange of items to accounts only. No refund or credit note will be granted, subject to the provisions of applicable law. You have a period of seventeen (17) days from receipt of your order to return it. Items returned after the expiry of such delay will not be accepted. However, returns for purchases made during the Holiday season, that is between November 26th and December 24th, will be accepted until January 9th. Items returned must be new, in their original packaging and with all tags attached. Damaged returned items, or items returned without tags will not, at our sole discretion, be processed and returned back to you.
All freight fees are the responsibility of the customer and won’t be reimbursed. Custom/duties fees and out of Canada taxes are also the responsibility of the customer and won’t be reimbursed.
All sales on discounted items, toys, tights and underwears are a final. Such items cannot be returned or exchanged. Offers are not redeemable for cash or for a credit note and are not applicable on previous purchases. All offers are subject to change without notice.
We ask you to send a copy of the invoice or gift receipt with the returned items. For an exchange, if the value of item given in exchange is less than the value of the returned item, the difference will be saved as a credit note. Conversely, if the value of item given in exchange is greater than the value of the item returned, you will have to pay the difference using an authorized payment method. All returns must be sent to the following address:
Les Petits Voyous
4860 Sherbrooke Ouest
If you send us messages, photos or other content using the Website, you relinquish to your rights in them and you give us the right to publish them, in any form, including, but not limited to, promotional and advertising purposes. You are solely responsible for the content you post on the Website and the resulting consequences thereof. We reserve our right to delete at any time and without notice any comments or content posted on the Website.
Limitation of liability
You acknowledge that the Website is offered as is and without any guarantee as to the reliability or veracity of the Website or its content. We give no guarantee that the use of the Website will be uninterrupted, free from error or defect, viruses or other harmful elements. You hereby agree that the use of the Website is at your own risk. We are in no way responsible for any damage related, directly or indirectly, to the use of the Website or the inability to use it. We reserve the right to make the Website temporarily unavailable for maintenance reasons or to update its content.
We will not be liable for any damages that may be caused by any technical or technological equipment on the Website or any human or technical error that may occur at any stage, or problems, defects of the electronic network or the communication network, online computer systems, servers, computer equipment, software, data transmissions or any other problem or congestion of the Website.
Changes to the Terms
We reserve our right to modify all or part of these Terms at any time and in our sole discretion without notice. Any changes will come into effect on the date of publication or on any other date indicated.
These Terms are governed by the laws of the Province of Quebec and the laws of Canada applicable in that province.
LAST UPDATE : 2020-11-26